Hays customer survey
Our methodology

Since 2008, Hays has run a global customer service program where we annually surveyed over 300,000 customers / candidates in the 33 countries where Hays operates.

The survey is sent out weekly via e-mail, which means that our customers can easily answer it either on their computer or telephone. The responses are recorded in a customized reporting tool that is only available to our local management groups.

Our customer survey mainly consists of three questions: the overall feeling of service, specific touch points and how great the chance is to recommend us to a friend or colleague.

The focus of the study is:

Customers:

• The initial contact with Hays
   
• Explanation of the method
   
• Our understanding of your company and requirements
   
• Our ability to match candidates
   
• Quality of candidates presented
   
• Ability to give useful advice
   
• Rrespons to a request
   
• Quality of communication

Candidates: 

• The initial contact with Hays
   
• Explanation of the process
   

• Our understanding of your skills and requirements

• Our ability to match roles

• Quality based on interview / job

• Ability to give useful advice and guidance

• Respons to a request

• Quality of communication