Hays customer survey

Hays customer survey
Our methodology

Since 2008, Hays has run a global customer service program where we annually surveyed over 300,000 customers / candidates in the 33 countries where Hays operates.

The survey is sent out weekly via e-mail, which means that our customers can easily answer it either on their computer or telephone. The responses are recorded in a customized reporting tool that is only available to our local management groups.

Our customer survey mainly consists of three questions: the overall feeling of service, specific touch points and how great the chance is to recommend us to a friend or colleague.

 

The focus of the study is:


Customers:

  • The initial contact with Hays
     
  • Explanation of the method
     
  • Our understanding of your company and requirements
     
  • Our ability to match candidates
     
  • Quality of candidates presented
     
  • Ability to give useful advice
     
  • Rrespons to a request
     
  • Quality of communication

 

Candidates: 

  • The initial contact with Hays
     
  • Explanation of the process
     
  • Our understanding of your skills and requirements

  • Our ability to match roles

  • Quality based on interview / job

  • Ability to give useful advice and guidance

  • Respons to a request

  • Quality of communication