• Provide expert guidance in business process modelling and optimisation, with a focus on scalability and reusability – multi-products, multi-markets and multi-channels.
• Design end-to-end business process maps for defined countries and products.
• Identify functional and non-functional requirements.
• Define clear boundaries of process parameterisation, identifying which elements the business can control independently to accelerate responsiveness and reduce IT dependencies.
• Deliver a “future‑state” onboarding blueprint covering lead products, documented in BPMN/DMN.
• Focus on design critical elements to secure scalability and reusability of the setup:

1. Output management (standardised outputs)
2. Process modelling (decouple processes) – design subprocesses to be modular and reusable across workflow and countries.
3. Application modelling
4. Implementation of business rules
5. Unified data model

• Create a governance playbook (RACI, change‑approval workflow, rollback guidelines) for parameterised processes.
• Ensure processes are designed to meet agreed KPIs and business goals.
• Run capability-building workshops to transfer knowledge to internal teams.

• Proven experience as a Business Analyst within digital banking, fintech, or large-scale transformation programs.
• Deep understanding of banking products and digital ecosystems.
• Pan-European process design
• Experience designing scalable, modular processes that can be rolled out across multiple EU markets, balancing standardisation with local regulatory and operational differences.

• Good understanding of banking capabilities and processes and how the capabilities map to the enterprise architecture
• Background in designing and implementing end-to-end orchestration frameworks that ensure cross-product and cross-channel consistency.
• Demonstrated ability to build shared capabilities that support multiple product lines at a bank-wide level.

• Hands-on experience with parameterisation frameworks that allow business teams to manage and adjust processes independently of IT.
• Comfortable defining business-controlled vs. IT-controlled elements and designing with reusability and autonomy in mind.
• Experience with Camunda Decision Modeler.

• Experience designing processes that support multiple products and/or business units across different geographical markets.
• Familiarity with balancing standardisation and local adaptation of workflows.

• Proficient in process modelling tools (e.g. Camunda,) and business rules platforms.
• Understanding of modern digital banking architectures, including microservices, API orchestration and low-code platforms and DevSecOps pipelines.

• Demonstrated experience designing processes aligned to business goals and KPIs, including time-to-market, automation, customer satisfaction, and compliance readiness.
• Ability to baseline, track and report against process KPIs.

• Understanding of how technology can reshape business models, including platform-based approaches, data-driven services, and embedded finance opportunities.
• Proven ability to conduct knowledge‑transfer and coach product managers and product owners.

As part of the recruitment process, the client will conduct background checks on candidates who progress to later stages.

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